Returns

We hope that you will be really happy with your purchase from Ellamura Botanics when it arrives, but if anything isn't right, we will be on hand to help. Contact us in the first instance at ellamura@outlook.com to let us know and we will get back to you as soon as we can.

We have a 14 day return policy, which means you have 14 days after receiving your item to request a return.  Unfortunately after this time, we are unable to offer you a refund or exchange.

We take every care to ensure your products are properly protected during transit but appreciate that very occasionally, damages may occur.  We will replace or refund products damaged during delivery if photographic proof of damage is sent to us within 7 days of delivery.  We sadly cannot replace or refund products that have been used.  

To be eligible for a return, your item must be unused and in the same condition that you received it.  It must also be in the original packaging. 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.  We will also notify you of the approval or rejection of your refund.

If it is approved, then your refund will be processed. A credit will be applied to your card or original method of payment within 30 days. 

Late or missing refunds (if applicable)

If you haven't received your refund within 30 days, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially credited to your account. Next contact your bank. There is often some processing time before a refund is posted.

If you have done all of this, and you have still not received your refund, please contact us at ellamuar@outlook.com.

Sale items (if applicable)

Only regular priced items are eligible for refunds. Unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please email us at ellamura@outlook.com.

Return shipping 

You will be responsible for paying for your own shipping costs for returning your item.  Shipping costs are non-refundable.  The exception to this would be if you are returning a damaged or defective item.  

If you wish to receive a refund (rather than an exchange), then the cost of the original shipping will be deducted from your refund. i.e you will receive a refund for the cost of the items, but not the original shipping cost. 

If you are returning an item over £50, your should consider using a trackable shipping service.  We cannot guarantee that we will receive your returned item.